Meeting Safely at Mohegan Sun

Precautions For Your Group at Mohegan Sun

• Capacity charts and meeting sets to allow for room layouts with physical distancing based on availability.

• Hand Sanitation Purell stations throughout property including both convention centers.
• Disinfecting of conference rooms overnight before events, and during group breaks as time allows with disinfecting spray and/or foggers.
• Frequent common space sanitation of high contact surfaces including but not limited to restrooms, door handles, escalator hand rails, elevator buttons, sitting area sanitizing (chairs and tables).
• Conference Center restroom staffing for disinfecting during conference events
• Banquet team members will have PPE and sanitize during set up, refreshes and all catered events.
• Group registration to have queue with 6’ markers on floor or stanchion for physical distancing.
• Sanitation of shared AV Equipment between speakers.
• Audio Visual – we realize that some people will not be able to attend due to personal circumstances and concerns over Covid-19. Our in house Audio Visual company provides solutions to facilitate a virtual event component as part of your event that includes:
  • Video Conferencing: Two-way real time communication.
  • Webcasting & Recording: Broadcast to a large, dispersed audience.
  • Simultaneous Interpretation: Interpretive services so presenters and attendees understand each other in real time.
  • Hybrid Events and more.

Large Groups at Mohegan Sun

• Pre-Function space with one way entry and exit lanes with signage in the form of floor clings and poster boards.
• Multiple registration areas with staggered arrivals of attendees to reduce bottlenecks at elevators and time spent in lines.
• Breakout rooms will be set for physical distancing, if needed attendees could also attend breakouts virtually from their guestrooms.
• When group returns to General Session room for dinner the existing stage may be utilized for awards presentation, speakers or entertainment

Trade and Consumer Shows at Mohegan Sun

• Plexiglass to be placed between team members at ticket sales with wireless credit card terminals with constant sanitation protocols in place.
• Larger aisles with one way foot traffic.
• Extra spacing between vendor booths or 6'-8' drape dividers between booths.
• Standing / Engagement Zone stickers on floor in front of each booth.
• Multiple sanitation stations set in the aisles – to be placed at the beginning and end of each aisle and any cross aisles as available.
• Signage reminding of CDC recommended guidelines to be placed throughout all common spaces.
• Concession Stand seating arranged to allow for physical distancing.
• Monitor number of guests in restrooms to allow for regular sanitization or periodically close a restroom for this purpose.
• Vendors will be limited to a two person limit per 10' x 10' booth.
• Plexiglass guard rentals available for vendors that would like an additional barrier for to interact with attendees.

Precautions & Options For Dining at Mohegan Sun

• Open restaurants will reduce seating to allow for physical distancing during dining.
• Sanitation throughout restaurants is ongoing, including tables and chairs between uses.
• Takeout available
• Single use menus or multiple use menus disinfected after each use.
• Condiments to be served in single use containers.
• Check presenters disinfected after each use.
• Tables not set until guest arrival.
• Smoking will not be permitted indoors at this time.
• Multiple dining stations for buffet dining options.
• Color coded meal cards provided for plated meals to expedite entree choice.

Mohegan Sun Physical Distancing Adapted Banquet Menus

All food & beverage functions will be set up with physical distancing spacing where ever a queue may occur. Special menus are available to assist in planning catered events during Covid-19.

• Breakfast Options
  • Box breakfasts
  • Served plated breakfast
  • Breakfast sandwiches
• Coffee Breaks
  • Server attended coffee station
  • Individually packaged food items
• Lunch Options
  • Box lunch
  • Served plated lunch
  • Server attended buffet or action station
• Reception & Dinner Options
  • Individual vessel hors d’oeuvres
  • Served plated dinners
  • Server attended buffet or action station
  • Custom small plates stations available, please contact your Convention Services Manager for recommendations.

General Precautions at Mohegan Sun

Thermal Temperature Scans

• All Mohegan Sun team members and guests to be thermal temperature scanned on arrival at all entrances.
  • Any guest or team member that has a temperature of 99.9 degrees or higher will be asked to go through the thermal scan a second time to confirm. If they are confirmed to have a fever they will not be allowed entry to the property.
  • Group attendees with confirmed temperature of 99.9 degrees or higher to take the following steps: What happens if an attendee has a fever upon arrival.

Maintaining A Safe Distance

• Physical distancing instituted throughout property. For example:
  • Floor markers at 6' distance at all line queue locations.
  • Furniture removal for 6' distancing.
  • Every other sink and urinals in bathrooms in operation.
  • Elevator capacity is limited to 4 people at a time.
• Plexiglass will be placed between Mohegan Sun team members and guests at front desk and other guest transactional locations.
• Complimentary self-parking with all guest arrivals.

Mandatory Face Masks

• It is mandatory for guests and employees to wear masks unless eating or drinking. If you do not have a mask, security will provide one to you.

Have Good Clean Fun

• UV Light disinfecting technology in resort air handlers.
• All public areas and back of house to be kept sanitized and disinfected with hyper attention including but not limited to frequent contact surfaces such as:
  • Public seating areas
  • Restrooms
  • Elevator buttons
  • Escalator handrails
  • Stairwells
• Purell hand sanitation stations will be readily available including entrances.
• All push button operating doors will be placed in the hold open setting and signs directing guests to utilize open doors
• All transportation arranged through Mohegan Sun to be disinfected after each transfer.

Precautions For Your Hotel Stay at Mohegan Sun

• Guests have the ability to check in remotely utilizing our kiosks located in the hotel lobby
• Luggage drop-off location available for hotel guests prior to self-park.
• For guests choosing to utilize the Front Desk, queue stanchions in 6’ intervals will provide appropriate physical distancing and every other workstation will be available.
• All Hotel keys will be disinfected before given to guests at the time of check-in.
• Bell carts will be disinfected after each use.
• Express check-out available via in-room TV, SMS or key drop boxes. Receipts will be emailed.
• Elevators are limited to 4 guests to keep spacing.
• Pools, gyms and ice machines will be temporarily unavailable.
• Hand sanitizer stations will be placed near elevator landings on each floor.
• High touch points will be disinfected frequently
• Hotel rooms will be cleaned and disinfected prior to guests’ arrival using fog and/or spray disinfectant including on all soft surfaces
• Housekeeping service for a multiple night stay available only by request.
• Turndown service has been temporarily discontinued.
• Extra blankets and pillows available by request only.
• Glassware and Mugs replaced with disposable alternatives in guestrooms.
• Remote controls disinfected then wrapped in plastic sleeve with sanitization sticker to seal.
• Disinfected iPad will provide in-room dining options.
• In-room dining to be left outside of the hotel room, and request that guests leave in-room dining outside room when completed.