To view our Meetings and Conventions COVID-19 Resource Center, Click Here.

Meeting Safely at Mohegan Sun

We're ready to help you stay safe and on schedule

With the health and safety being the top priority for all our team members and guests, we will continue to work with the Mohegan Tribal Health Department, Centers of Disease Control (CDC) and Connecticut State Department of Public Health to monitor updates of health and safety guidelines, evaluate, and make necessary changes appropriate to our protocols and procedures with their guidance.


What makes Mohegan Sun uniquely positioned to handle your event during this time?


As your partner in meetings and events we are doing everything we can to ensure the safety of our team members and guests. As we navigate these uncharted waters together with global travel restrictions and extra attention to prevention we too understand that the show must go on, with some changes to what was our norm. We are here to assist you to keep your meeting objectives and ensure the success of your events. Our world during this time is constantly evolving. As it evolves, we will adjust this framework as we move forward. We are in this together, navigating the future of meetings and events.

View Gallery of Socially Distanced Events

What we're doing to keep you and your attendees safe

 

Download Operational Resource

 

Precautions For Your Group at Mohegan Sun

  • Capacity charts and meeting sets to allow for room layouts with physical distancing based on availability.
View Adapted Capacity Charts
  • Hand Sanitation Purell stations throughout property including both convention centers.
  • Disinfecting of conference rooms overnight before events, and during group breaks as time allows with disinfecting spray and/or foggers.
  • Frequent common space sanitation of high contact surfaces including but not limited to restrooms, door handles, escalator hand rails, elevator buttons, sitting area sanitizing (chairs and tables).
  • Conference Center restroom staffing for disinfecting during conference events
  • Banquet team members will have PPE and sanitize during set up, refreshes and all catered events.
  • Group registration to have queue with 6’ markers on floor or stanchion for physical distancing.
  • Sanitation of shared AV Equipment between speakers.
  • Audio Visual – we realize that some people will not be able to attend due to personal circumstances and concerns over Covid-19. Our in house Audio Visual company provides solutions to facilitate a virtual event component as part of your event that includes:
    • Video Conferencing: Two-way real time communication.
    • Webcasting & Recording: Broadcast to a large, dispersed audience.
    • Simultaneous Interpretation: Interpretive services so presenters and attendees understand each other in real time.
    • Hybrid Events and more.
Large Groups at Mohegan Sun
  • Pre-Function space with one way entry and exit lanes with signage in the form of floor clings and poster boards.
  • Multiple registration areas with staggered arrivals of attendees to reduce bottlenecks at elevators and time spent in lines.
  • Breakout rooms will be set for physical distancing, if needed attendees could also attend breakouts virtually from their guestrooms.
  • When group returns to General Session room for dinner the existing stage may be utilized for awards presentation, speakers or entertainment
For full list of precautions and sample floor layouts for large groups view the document linked below.
View Large Group Guidelines

 

Trade and Consumer Shows at Mohegan Sun
  • Plexiglass to be placed between team members at ticket sales with wireless credit card terminals with constant sanitation protocols in place.
  • Larger aisles with one way foot traffic.
  • Extra spacing between vendor booths or 6'-8' drape dividers between booths.
  • Standing / Engagement Zone stickers on floor in front of each booth.
  • Multiple sanitation stations set in the aisles – to be placed at the beginning and end of each aisle and any cross aisles as available.
  • Signage reminding of CDC recommended guidelines to be placed throughout all common spaces.
  • Concession Stand seating arranged to allow for physical distancing.
  • Monitor number of guests in restrooms to allow for regular sanitization or periodically close a restroom for this purpose.
  • Vendors will be limited to a two person limit per 10' x 10' booth.
  • Plexiglass guard rentals available for vendors that would like an additional barrier for to interact with attendees.
For full list of precautions and guidelines for trade and consumer shows view the document linked below.
View Trade & Consumer Show Guidelines

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Precautions & Options For Dining at Mohegan Sun

  • Open restaurants will reduce seating to allow for physical distancing during dining.
  • Sanitation throughout restaurants is ongoing, including tables and chairs between uses.
  • Takeout available
  • Single use menus or multiple use menus disinfected after each use.
  • Condiments to be served in single use containers.
  • Check presenters disinfected after each use.
  • Tables not set until guest arrival.
  • Smoking will not be permitted indoors at this time.
  • Multiple dining stations for buffet dining options.
  • Color coded meal cards provided for plated meals to expedite entree choice.
 
Mohegan Sun Physical Distancing Adapted Banquet Menus

All food & beverage functions will be set up with physical distancing spacing where ever a queue may occur. Special menus are available to assist in planning catered events during Covid-19.

  • Breakfast Options
    • Box breakfasts
    • Served plated breakfast
    • Breakfast sandwiches
  • Coffee Breaks
    • Server attended coffee station
    • Individually packaged food items
  • Lunch Options
    • Box lunch
    • Served plated lunch
    • Server attended buffet or action station
  • Reception & Dinner Options
    • Individual vessel hors d’oeuvres
    • Served plated dinners
    • Server attended buffet or action station
    • Custom small plates stations available, please contact your Convention Services Manager for recommendations.
Adapted Banquet Menus
Banquet Catering Guidelines

 

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General Precautions at Mohegan Sun

Thermal Temperature Scans
  • All Mohegan Sun team members and guests to be thermal temperature scanned on arrival at all entrances.
    • Any guest or team member that has a temperature of 99.9 degrees or higher will be asked to go through the thermal scan a second time to confirm. If they are confirmed to have a fever they will not be allowed entry to the property.
    • Group attendees with confirmed temperature of 99.9 degrees or higher to take the following steps: What happens if an attendee has a fever upon arrival.
Maintaining A Safe Distance
  • Physical distancing instituted throughout property. For example:
    • Floor markers at 6' distance at all line queue locations.
    • Furniture removal for 6' distancing.
    • Every other sink and urinals in bathrooms in operation.
    • Elevator capacity is limited to 4 people at a time.
  • Plexiglass will be placed between Mohegan Sun team members and guests at front desk and other guest transactional locations.
  • Complimentary self-parking with all guest arrivals.
Mandatory Face Masks
  • It is mandatory for guests and employees to wear masks unless eating or drinking. If you do not have a mask, security will provide one to you.
Have Good Clean Fun
  • UV Light disinfecting technology in resort air handlers.
  • All public areas and back of house to be kept sanitized and disinfected with hyper attention including but not limited to frequent contact surfaces such as:
    • Public seating areas
    • Restrooms
    • Elevator buttons
    • Escalator handrails
    • Stairwells
  • Purell hand sanitation stations will be readily available including entrances.
  • All push button operating doors will be placed in the hold open setting and signs directing guests to utilize open doors
  • All transportation arranged through Mohegan Sun to be disinfected after each transfer.
View Full Safety Plan
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Precautions For Your Hotel Stay at Mohegan Sun

  • Guests have the ability to check in remotely utilizing our kiosks located in the hotel lobby
  • Luggage drop-off location available for hotel guests prior to self-park.
  • For guests choosing to utilize the Front Desk, queue stanchions in 6’ intervals will provide appropriate physical distancing and every other workstation will be available.
  • All Hotel keys will be disinfected before given to guests at the time of check-in.
  • Bell carts will be disinfected after each use.
  • Express check-out available via in-room TV, SMS or key drop boxes. Receipts will be emailed.
  • Elevators are limited to 4 guests to keep spacing.
  • Pools, gyms and ice machines will be temporarily unavailable.
  • Hand sanitizer stations will be placed near elevator landings on each floor.
  • High touch points will be disinfected frequently
  • Hotel rooms will be cleaned and disinfected prior to guests’ arrival using fog and/or spray disinfectant including on all soft surfaces
  • Housekeeping service for a multiple night stay available only by request.
  • Turndown service has been temporarily discontinued.
  • Extra blankets and pillows available by request only.
  • Glassware and Mugs replaced with disposable alternatives in guestrooms.
  • Remote controls disinfected then wrapped in plastic sleeve with sanitization sticker to seal.
  • Disinfected iPad will provide in-room dining options.
  • In-room dining to be left outside of the hotel room, and request that guests leave in-room dining outside room when completed.
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